Support

Customer support is our primary focus

MANUALS
 
AMC5 CNC User Manual:  AMC5 CNC User Manual 
AMD5x Servo Drive & Infeed Unit User Guide: AMD5x Servo Drive Infeed Unit User Guide 
AMD2000 Series User Manual: AMD2000 Series D21Xx Servo Drive User Manual
AMD Servo Drive SoE Configuration Guide: AMD2000 Servo Drive SoE Configuration Guide 

IO Box User Manual: AMI5000 EtherCAT IO Box User Manual 
LinX S-Series Linear Motor User Guide: LinX S-Series User Guide
MotionBench User Guide: MotionBench User Guide 
Remote Pendant & Replay Panel User Manual: AMI5000 EtherCAT Remote Pendant User Manual 
Touchpad User Manual: AMI5000 Touchpad User Manual 

SOFTWARE DOWNLOADS
 
AMD2000: AMD2000 ESI_3A_STO_SERVO_DRIVE_SoE 
                   AMD2000 ESI _9A_STO_SERVO_DRIVE_SoE 
                   AMD2000 Drive Firmware_v04.000.001B_48544_DCSM_SoE_oem 

MotionBench:  MotionBench-Software-Installer-0-9-43326.exe 

Our Aftermarket team provide various services to ensure that your ANCA Motion products are fully supported throughout their lifetime.
We deliver a complete support solution which can be extended beyond the lifetime of the product.

You're not just a customer,
but a valued partner.

 
Owning equipment from ANCA Motion doesn’t begin and end with our Control System experts.
ANCA Motion Field Application & Service teams are here as partners in your successful, long-term use of our control systems.
ANCA Motion has a worldwide team of Field Application & Services engineering experts who are trained specifically to troubleshoot control systems and to perform preventative maintenance and system health checks at your organization’s site. The Field Services support team is focused on maximizing system uptime to keep your organization in production.

 

We are the Service and Support team

Offerings

 
  • We provide technical support through the lifecycle of the product and beyond.
 
  • We have tailored options to repair or refurbish and provide upgrade kits.

Lifetime Support

 
  • Our service technicians are OEM factory trained and provide the highest level of service.
 
  • Our team perform preventative maintenane and system health checks onsite, focusing on maximising system uptime to keep your organisation up and running.

Global Coverage

 
  • Behind us is the strong support provided by the ANCA Group global technical service experts and knowledge systems.
 
  • We offer Phone, Email, Online support, and a Return Material Authorisation process.
 
  • Our repair centres provide global coverage with spare parts for quick delivery.
Where You Can Find Us
ANCA Motion
1 Bessemer Road, Bayswater North, Victoria 3153
Tel. +613 9751 8900
Fax +613 9751 8901
sales@ancamotion.com
ANCA Motion Tianjin
No. 102, Building F1, XEDA Emerging Industrial Park Xiqing Economic-technological Development Area Tianjin, P.R.China
Tel. +86 22 59653760
sales.cn@ancamotion.com
ANCA Motion Taiwan
4F, No.63, Jingke Central Rd, Nantun Dist. Taichung City 40852, Taiwan
Tel. +886 4 2359 0082
Fax +886 4 2359 0067
sales.tw@ancamotion.com
ANCA Motion Europe
Im Technologiepark 15 69469 Weinheim Germany
sales.de@ancamotion.com
ANCA Motion USA
31129 Century Drive Wixom Michigan 48393 USA
sales.us@ancamotion.com