Support

Customer support is our primary focus

Field & Maintenance Services
• Onsite advanced services and maintenance
• Applications and Service teams to support field failures

Extended Warranty Options
• Extend your protection from downtime and reduce the cost of failures
• Remove the worry and hassle with our online forms

Product Registration
• Register your machine with us to be eligible for our extended warranty and other options
• This ensures warranty and technical support can be as fast as possible

CNC License Management
• Our advanced system enables you to manage all aspects of our software license
• Offerings of temporary and permanent licenses to aid production

Training-related Services
• Advanced system training offered by our Applications and Service teams 
• Provided onsite to encompass your companies needs

Service Programs & Agreements
• To keep your control solution running at peak performance we can help to identify potential problems before they occur
• Receive priority responses and guaranteed spare part delivery within 24 hours

Our Aftermarket team provide various services to ensure that your ANCA Motion products are fully supported throughout their lifetime.
We deliver a complete support solution which can be extended beyond the lifetime of the product.

You're not just a customer,
but a valued partner.

 
Owning equipment from ANCA Motion doesn’t begin and end with our Control System experts.
ANCA Motion Field Application & Service teams are here as partners in your successful, long-term use of our control systems.
ANCA Motion has a worldwide team of Field Application & Services engineering experts who are trained specifically to troubleshoot control systems and to perform preventative maintenance and system health checks at your organization’s site. The Field Services support team is focused on maximizing system uptime to keep your organization in production.

 

Offerings

 
  • We provide flexible options to repair, refurbish and provide upgrade kits
 
  • Every issue and solution found is integrated into our future design requirements to ensure sustainability of our products

Lifetime Support

 
  • We are dedicated to providing technical support, even after the product has gone end of life
 
  • In order to do this, we maintain jigs and fixtures for our legacy products

Global Coverage

 
  • We offer Phone, Email, Online support, and RMA process
 
  • Our strategically placed repair centres provide global coverage supplied with spare parts for quick turnaround
Where You Can Find Us
ANCA Motion
1 Bessemer Road, Bayswater North, Victoria 3153
Tel. +613 9751 8900
Fax +613 9751 8901
sales@ancamotion.com
ANCA Motion Tianjin
No. 102, Building F1, XEDA Emerging Industrial Park Xiqing Economic-technological Development Area Tianjin, P.R.China
Tel. +86 22 59653760
sales.cn@ancamotion.com
ANCA Motion Taiwan
4F, No.63, Jingke Central Rd, Nantun Dist. Taichung City 40852, Taiwan
Tel. +886 4 2359 0082
Fax +886 4 2359 0067
sales.tw@ancamotion.com
ANCA Motion Europe
Im Technologiepark 15 69469 Weinheim Germany
sales.de@ancamotion.com
ANCA Motion USA
31129 Century Drive Wixom Michigan 48393 USA
sales.us@ancamotion.com