Support
Customer support is our primary focus
Field & Maintenance Services
• Onsite advanced services and maintenance
• Applications and Service teams to support field failures
Extended Warranty Options
• Extend your protection from downtime and reduce the cost of failures
• Remove the worry and hassle with our online forms
Product Registration
• Register your machine with us to be eligible for our extended warranty and other options
• This ensures warranty and technical support can be as fast as possible
CNC License Management
• Our advanced system enables you to manage all aspects of our software license
• Offerings of temporary and permanent licenses to aid production
Training-related Services
• Advanced system training offered by our Applications and Service teams
• Provided onsite to encompass your companies needs
Service Programs & Agreements
• To keep your control solution running at peak performance we can help to identify potential problems before they occur
• Receive priority responses and guaranteed spare part delivery within 24 hours
Our Aftermarket team provide various services to ensure that your ANCA Motion products are fully supported throughout their lifetime.
We deliver a complete support solution which can be extended beyond the lifetime of the product.
You're not just a customer,
but a valued partner.
Owning equipment from ANCA Motion doesn’t begin and end with our Control System experts.
ANCA Motion Field Application & Service teams are here as partners in your successful, long-term use of our control systems.
ANCA Motion has a worldwide team of Field Application & Services engineering experts who are trained specifically to troubleshoot control systems and to perform preventative maintenance and system health checks at your organization’s site. The Field Services support team is focused on maximizing system uptime to keep your organization in production.
We are the Service and Support team
Offerings
- We provide technical support through the lifecycle of the product and beyond.
- We have tailored options to repair or refurbish and provide upgrade kits.
Lifetime Support
- Our service technicians are OEM factory trained and provide the highest level of service.
- Our team perform preventative maintenane and system health checks onsite, focusing on maximising system uptime to keep your organisation up and running.
Global Coverage
- Behind us is the strong support provided by the ANCA Group global technical service experts and knowledge systems.
- We offer Phone, Email, Online support, and a Return Material Authorisation process.
- Our repair centres provide global coverage with spare parts for quick delivery.