Support

Customer support is our primary focus

Get in direct contact with our trained operators to assist you online, over the phone, or via email.
We provide technical information though user manuals and an online knowledgebase.



DO YOU NEED APPLICATION SUPPORT? DO YOU HAVE QUESTIONS ABOUT YOUR PRODUCT?
Our global support centre will provide all support and knowledgeable assistance for all your ANCA Motion product needs.
 

TRACEABILITY OF WARRANTY
Our systems trace product’s standard warranty eligibility which covers defects in material and workmanship within:
New systems
Refurbished systems
Replacement and spare parts.
 

ADVANCE SERVICE REGISTRATION
You can register your product in advance for quick and easy diagnosis, upgrade or repair. We will send you all necessary information for further handling, such as your service reference number (RMA). The advance information included with the RMA helps us meet your service request as soon as your product arrives.
 

CONTACT US FOR MORE INFORMATION ON THE EXTENSIVE SERVICES WE PROVIDE:

PH:   +61 3 9751 8900       E:  sales@ancamotion.com
 

Our Aftermarket team provide various services to ensure that your ANCA Motion products are fully supported throughout their lifetime.
We deliver a complete support solution which can be extended beyond the lifetime of the product.

You're not just a customer,
but a valued partner.

 
Owning equipment from ANCA Motion doesn’t begin and end with our Control System experts.
ANCA Motion Field Application & Service teams are here as partners in your successful, long-term use of our control systems.
ANCA Motion has a worldwide team of Field Application & Services engineering experts who are trained specifically to troubleshoot control systems and to perform preventative maintenance and system health checks at your organization’s site. The Field Services support team is focused on maximizing system uptime to keep your organization in production.

 

Offerings

 
  • We provide flexible options to repair, refurbish and provide upgrade kits
 
  • Every issue and solution found is integrated into our future design requirements to ensure sustainability of our products

Lifetime Support

 
  • We are dedicated to providing technical support, even after the product has gone end of life
 
  • In order to do this, we maintain jigs and fixtures for our legacy products

Global Coverage

 
  • We offer Phone, Email, Online support, and RMA process
 
  • Our strategically placed repair centres provide global coverage supplied with spare parts for quick turnaround
Where You Can Find Us
ANCA Motion
1 Bessemer Road, Bayswater North, Victoria 3153
Tel. +613 9751 8900
Fax +613 9751 8901
sales@ancamotion.com
ANCA Motion Tianjin
No. 102, Building F1, XEDA Emerging Industrial Park Xiqing Economic-technological Development Area Tianjin, P.R.China
Tel. +86 22 59653760
sales.cn@ancamotion.com
ANCA Motion Taiwan
4F, No.63, Jingke Central Rd, Nantun Dist. Taichung City 40852, Taiwan
Tel. +886 4 2359 0082
Fax +886 4 2359 0067
sales.tw@ancamotion.com
ANCA Motion Europe
Im Technologiepark 15 69469 Weinheim Germany
sales.de@ancamotion.com
ANCA Motion USA
31129 Century Drive Wixom Michigan 48393 USA
sales.us@ancamotion.com