Support

We focus on what is most important and that is you.

Lifetime Partner


Owning equipment from ANCA Motion doesn’t begin and end with our Control System experts. ANCA Motion Field Application & Service teams are here as partners in your successful, long-term use of our control systems.
ANCA Motion has a worldwide team of Field Application & Services engineering experts who are trained specifically to troubleshoot control systems and to perform preventative maintenance and system health checks at your organization’s site. The Field Services support team is focused on maximizing system uptime to keep your organization in production.

Spare Parts

Service & Support

Manuals

SPARE PARTS

NEED SPARE PARTS FAST?
Our carefully planned inventory provides the fastest availability and delivery of the right spare parts across the globe. As a valued customer of ANCA Motion, you will receive the right spare parts for your machines within 48 hours.
 
Our proficiency ensures your ANCA Motion product always works with optimum functionality and efficiency. You can trust our reliable service and support.
 
OUT OF WARRANTY PARTS?
Our customers know they can rely on the precision and dependability of our high-end products. If repair becomes necessary, our dedicated support teams are ready to provide an efficient and complete servicing solution. Our customised service offerings give you maximum cost transparency and high investment protection to prevent complications, loss of time or unpleasant surprises.
 
CONTACT US FOR MORE INFORMATION ON THE SPARE PARTS WE PROVIDE:

PH:   +61 3 9751 8900       E:  sales@ancamotion.com

SERVICE & SUPPORT
DO YOU NEED APPLICATION SUPPORT? DO YOU HAVE QUESTIONS ABOUT YOUR PRODUCT?
Our global support centre will provide all support and knowledgeable assistance for all your ANCA Motion product needs.
 
TRACEABILITY OF WARRANTY
Our systems trace product’s standard warranty eligibility which covers defects in material and workmanship within:
  • New systems
  • Refurbished systems
  • Replacement and spare parts.
 
ADVANCE SERVICE REGISTRATION
You can register your product in advance for quick and easy diagnosis, upgrade or repair. We will send you all necessary information for further handling, such as your service reference number (RMA). The advance information included with the RMA helps us meet your service request as soon as your product arrives.
 
CONTACT US FOR MORE INFORMATION ON THE EXTENSIVE SERVICES WE PROVIDE:
PH:   +61 3 9751 8900       E:  sales@ancamotion.com
MANUALS & DOWNLOADS
MANUALS
AMC5 CNC User Manual:  AMC5 CNC User Manual 
AMD5x Servo Drive & Infeed Unit User Guide: AMD5x Servo Drive Infeed Unit User Guide 
AMD2000 Series User Manual: AMD2000 Series D21Xx Servo Drive User Manual 
AMD Servo Drive SoE Configuration Guide: AMD2000 Servo Drive SoE Configuration Guide 

IO Box User Manual: AMI5000 EtherCAT IO Box User Manual 
LinX S-Series Linear Motor User Guide: LinX S-Series User Guide 
MotionBench User Guide: MotionBench User Guide 
Remote Pendant & Replay Panel User Manual: AMI5000 EtherCAT Remote Pendant User Manual 
Touchpad User Manual: AMI5000 Touchpad User Manual 
 
SOFTWARE DOWNLOADS